Building a Better World through Information Systems

Service Science and IS

The aim of this track is to examine both theoretically and empirically how ICT is supporting, enabling and transforming service in today's global, digital, service oriented economy.  Service Science is an emerging field that fosters a multidisciplinary approach to the study of service systems which are value co-creating configurations of people, technology, internal and external stakeholders connected by value propositions and shared information (such as language, laws, measures, models, etc.). Service Science and IS research together may integrate domain knowledge and methodologies from existing disciplines such as business/management, technology, people and organization, computers and information systems, to provide unique contributions to academic and industry practices

Topics of interest include, but are not limited to:

·         Service Science concepts and theory

·         Research methodologies for Service Science

·         Service creation or provision in digital ecosystems

·         Business models and value propositions for mobile and ubiquitous services

·         Business models and value propositions for Inter-organizational service systems and service networks

·         Service innovation methodology and case studies

·         Design thinking for service systems

·         Aligning business and ICT through service management

·         ICT and service strategies

·         Service quality

·         Theories, strategies and approaches for service design

·         Business process synthesis and decomposition within service systems

·         Service-oriented computing for dynamic provision of services

·         Methodologies, techniques, and tools for automated service composition and delivery

Track Chairs

Associate Editors