Association for Information Systems Conference, August 7 - 9, 2014

Details

Track Chairs:

Yong Jin Kim, Sogang University,  This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it." target="_blank">
James (Jim) Spohrer, IBM Global University Programs, This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it." target="_blank">

Track Description:

The goal of this track is to further existing knowledge and understanding of service systems, service systems design, service productivity improvement, and service systems innovation, and offer implications for research and practice. A service system is a mechanism, i.e., an organically connected set of interacting components, which deals with the design, production, distribution and consumption of services in a particular situation. The service system consists of customers, services and products, suppliers, partners, and their relationships to resources and capabilities. It addresses the problems of service provision for which the components of the system interact with each other. Its goals include the maximization of service quality and service productivity, and service innovation. It is imperative to study the very nature of service and its systems in the knowledge-based economy from an integrated perspective to develop a systematic way of understanding the nature of service in the knowledge-based economy and build an integrated theory of service systems which facilitates service and its systems innovation and improves service productivity.  This track aims to extend our understanding of service systems and service networks to enhance the theoretical foundation for future research and to provide guidance to practitioners.